After sales Confidence – How The AA Supports Every Farizon SV Owner
For a small business, every van is a lifeline. When that vehicle stops moving, so does the work — deliveries get delayed, customers get frustrated, and revenue takes a hit.
That’s why aftersales support is just as important as the van itself. It’s not just about fixing problems; it’s about preventing them, minimising downtime, and giving you the confidence to take on more work without worrying about what happens if something goes wrong.
Farizon South West understands that reliability doesn’t stop when you drive away from the forecourt. That’s why every Farizon SV comes backed by The AA’s nationwide support network — delivering expert servicing, roadside assistance, and maintenance that’s designed to keep your business moving.
What Does Aftersales Support Actually Include?
Aftersales is a broad term, and with Farizon SV + The AA, it covers:
Scheduled servicing at approved workshops across the UK
24/7 roadside assistance for breakdowns and emergencies
Mobile servicing and repairs to reduce downtime
Rapid parts availability for faster turnaround times
Comprehensive warranty for four years or 120,000 miles
This all comes as standard — there are no bolt-on surprises.
Why Farizon Partnered with The AA
The AA is one of the most trusted names in UK motoring, but their capabilities extend well beyond helping stranded cars. They have:
Over 200 approved service centres across the UK
Specialist EV-trained technicians familiar with electric drivetrains, high-voltage systems, and battery diagnostics
A fleet of mobile repair vans capable of completing many fixes on-site
Decades of experience managing breakdowns for both small and large fleets
Farizon chose The AA because they share a focus on minimising downtime and maximising fleet efficiency.
Nationwide Workshop Network
Whether you’re operating in the South West or delivering to the far corners of the UK, you’ll have access to a national network of AA-approved garages.
This matters for small businesses because:
You don’t have to hunt for a qualified EV mechanic
You get consistent service standards nationwide
Your warranty remains fully protected when serviced within the network
Mobile Technicians: Repairs That Come to You
One of the most valuable features of The AA partnership is their mobile repair service.
For small businesses, this means:
No losing a day’s work transporting your van to a garage
On-site repairs while you carry on with other business tasks
Reduced vehicle downtime and less impact on delivery schedules
Many common issues — from software updates to minor part replacements — can be handled at your premises or even roadside.
24/7 Roadside Assistance: Always On Call
Breakdowns don’t happen on a schedule, and The AA is ready to respond anytime, anywhere.
What’s included:
Priority response for business customers
Recovery to the nearest approved service centre if the issue can’t be fixed on-site
Specialist EV equipment for safe towing and battery isolation
For small business owners, this means peace of mind knowing that even if something unexpected happens, help is never far away.
Warranty Coverage You Can Rely On
Every Farizon SV comes with a 4-year / 120,000-mile warranty covering:
Electric drivetrain components
High-voltage battery
Core mechanical parts
Most major electrical systems
The warranty is designed to match the real-world usage of a working van, not just occasional driving — a key difference when comparing with some passenger EV warranties.
Real-World Scenarios: How Support Works in Practice
Example 1: City Breakdown
A florist using a Farizon SV for London deliveries experiences a warning light and reduced power mode. An AA mobile technician arrives within 45 minutes, runs a diagnostic, updates the vehicle software, and gets it back on the road without towing.
Example 2: Rural Tyre Damage
A courier in Cornwall suffers a puncture on a remote country road. The AA arrives with the correct EV-rated replacement tyre, fits it on-site, and the driver continues with the delivery schedule.
Example 3: Scheduled Service
A plumbing business books its SV in for annual servicing. The AA collects the van early in the morning, completes the work, and returns it before the end of the day — with a clean bill of health.
Cost Savings Through Downtime Reduction
Downtime costs are rarely just the price of repairs — they include lost work, missed deadlines, and potentially losing customers.
With The AA’s rapid response and mobile repair capabilities, small businesses can:
Keep vehicles operational for more days per year
Reduce reliance on spare/backup vehicles
Protect delivery and service commitments
How Farizon’s Aftersales Compares to the Market
FeatureFarizon SV + The AATypical CompetitorWarranty4 years / 120,000 miles3 years / 60,000–100,000 milesRoadside Assistance24/7, EV-trainedOften outsourced, may lack EV expertiseMobile RepairsIncludedLimited or extra costNetwork200+ locationsOften less extensive for EVs
Tips to Get the Most from Your Aftersales Package
Book servicing early — especially before peak seasonal demand.
Keep basic spares on hand — like wiper blades and bulbs, so small fixes don’t require downtime.
Learn basic EV checks — battery preconditioning, tyre pressure management, etc., to prevent avoidable breakdowns.
Use mobile servicing — for minor issues to keep vehicles on the road.
“The right aftersales partner can mean the difference between a minor hiccup and a major disruption. The AA’s nationwide EV support ensures Farizon SV owners get back on the road faster — wherever they are in the UK.”
Ready to See the Farizon SV in Action?
Aftersales is only one part of the story — but it’s a crucial one. Combine Farizon’s purpose-built electric van with The AA’s industry-leading support, and you’ve got a vehicle that’s designed to work as hard as you do.
Book your 24-hour test drive today or contact our team to discuss your business needs.
Aug 10, 2025
